Returns and Refunds Policy

At Decory House, we want you to be happy with your purchase. If you have any questions about an order or need to arrange a return, please contact us at support@adecoryhouse.com.

Your Right to Cancel

If you are a consumer in the United Kingdom, you generally have the right to cancel an online order within 14 days of receiving your goods, without giving a reason. You then have a further 14 days to return the goods.

To exercise this right, please contact us at support@adecoryhouse.com with your order number and confirmation that you wish to cancel your purchase.

Return Conditions

Please take reasonable care of the items while they are in your possession. Items should be returned with all included parts, accessories and original packaging where possible.

If an item has been used or handled beyond what is necessary to establish its nature, characteristics and functioning, you may be responsible for any reduction in its value, as permitted by law.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us at support@adecoryhouse.com. Include your order number, a description of the issue and photographs where appropriate.

We will review the issue and explain the available options in accordance with your statutory rights.

Return Shipping

For a change-of-mind return, you may be responsible for the direct cost of returning the goods, provided this was explained to you before purchase.

If an item is faulty, damaged or incorrectly supplied, please contact us before returning it so that we can advise you on the appropriate arrangements.

Refunds

Once your returned goods have been received and assessed, we will notify you of the outcome.

Where a refund is due, it will be processed using the original payment method within the applicable legal timeframe. For eligible cancellations under UK consumer law, refunds are generally due within 14 days of receiving the returned goods or evidence that they have been sent back, whichever occurs first.

The refund of standard delivery charges will be handled in accordance with applicable law.

Exchanges

If you would like to exchange an item, please contact us at support@adecoryhouse.com to discuss the a