Shipping Policy

At Decory House, we aim to make the delivery process as clear and straightforward as possible.

Order Processing

Orders are processed after payment has been confirmed. Processing times may vary depending on product availability, order volume and public holidays.

Estimated order processing time: 1-3 days.

Processing time is separate from transit time.

Shipping Destinations

We currently deliver to: United Kingdom.

Available delivery options and any applicable charges will be displayed at checkout.

Delivery Estimates

Estimated delivery time after dispatch: 5-7 days.

Delivery estimates are provided for guidance and may be affected by the carrier, weather, customs procedures or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase, unless free shipping is explicitly offered.

Tracking

Where tracking is available, tracking details will be sent to the email address provided at checkout once they are supplied by the carrier.

Tracking information may take some time to become active after dispatch.

Customs, Duties and Taxes

For deliveries crossing international borders, customs duties, import taxes or other charges may apply depending on the destination and applicable rules.

Please review the information displayed at checkout before ordering. Any additional charges payable by the recipient should be communicated as clearly as possible.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please contact us at support@adecoryhouse.com with your order number.

We will help you check the tracking information and investigate the issue with the relevant delivery provider.

Incorrect Delivery Details

Please check your delivery details carefully before placing your order. If you notice an error, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Damaged Deliveries

If your order arrives damaged, please contact us with your order number and photographs of the packaging and product where possible. We will review the issue and explain the next steps.

Your statutory rights remain unaffected.

Contact Us

Business name: Decory House

Email: support@adecoryhouse.com